An enhanced contact center system supporting digitalized customer contact handling in both inbound and outbound areas. Thanks to advanced functions and full integration, some of the transactional processes that were previously performed by qualified specialists can be transferred to the CC level.
By using such a model, we speed up and professionalize customer service along with freeing up costly human resources in the company and increasing end customer satisfaction.
BDC
The ability to handle inbound actions (customer calls, email marketing messages, contact forms, websites and social media) and start business processes in ERP systems.
Business Development Center
BDC