We offer our customers dedicated and customized support at 3 levels
First line of support
served by a team of responsible, specialized and experienced consultants. We know that Support efficiency and response time are extremely important in running a business.
As part of our support:
We use commonly used communication tools as well as dedicated solutions to optimize and increase the efficiency of the service.
We handle on-call calls, and we also use prepared ticket systems in our possession, as well as those provided by customers.
We provide high-quality functional support services for application maintenance and troubleshooting of IT problems - hardware as well as application, based on SLAs agreed with customers.
we also offer our services 24/7
Second and third lines of support
Utilizing the knowledge and extensive experience of our team of system analysts, business analysts and engineers allows us to efficiently resolve incidents on the 2nd and 3rd lines of support, ensures the continuity of operation of supported IT systems and takes care of the ongoing availability of the client’s business processes.
We offer high-quality services based on a developed set of operational procedures along with the use of dedicated IT and telecommunications tools.
When we start working with any new client, our specialists are trained to effectively resolve as many incidents as possible on their own, before passing them on to a higher level of support or to the client’s designated system contractor or IT department.
In order to continuously improve the efficiency and effectiveness of our operations, we are continuously building our knowledge base using the requests we have registered and resolved in the past.
Constant monitoring of requests and efficient communication with the 1st support line translates into shorter time for receiving and handling requests, resulting in high customer satisfaction with the service provided.
We provide support services to customers who have our solutions and to customers who need professional support for solutions provided by third parties.
customer support
First line of support
served by a team of responsible, specialized and experienced consultants. We know that Support efficiency and response time are extremely important in running a business.
As part of our support:
Second and third lines of support
Utilizing the knowledge and extensive experience of our team of system analysts, business analysts and engineers allows us to efficiently resolve incidents on the 2nd and 3rd lines of support, ensures the continuity of operation of supported IT systems and takes care of the ongoing availability of the client’s business processes.
We offer high-quality services based on a developed set of operational procedures along with the use of dedicated IT and telecommunications tools.
When we start working with any new client, our specialists are trained to effectively resolve as many incidents as possible on their own, before passing them on to a higher level of support or to the client’s designated system contractor or IT department.
In order to continuously improve the efficiency and effectiveness of our operations, we are continuously building our knowledge base using the requests we have registered and resolved in the past.
Constant monitoring of requests and efficient communication with the 1st support line translates into shorter time for receiving and handling requests, resulting in high customer satisfaction with the service provided.
We provide support services to customers who have our solutions and to customers who need professional support for solutions provided by third parties.