{"id":11816,"date":"2022-07-06T23:20:36","date_gmt":"2022-07-06T21:20:36","guid":{"rendered":"https:\/\/6cube.pl\/customer-support\/"},"modified":"2024-12-02T11:47:46","modified_gmt":"2024-12-02T10:47:46","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/6cube.pl\/en\/customer-support\/","title":{"rendered":"Customer support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11816\" class=\"elementor elementor-11816 elementor-6534\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2feb2173 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2feb2173\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cced0f3\" data-id=\"4cced0f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fbb0cbc elementor-widget elementor-widget-heading\" data-id=\"7fbb0cbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">customer support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7cdcd479 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cdcd479\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7b34d626\" data-id=\"7b34d626\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52103994 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"52103994\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">We offer our customers dedicated and customized support at 3 levels<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-523b8c76 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"523b8c76\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-246b193d\" data-id=\"246b193d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a95475 elementor-widget elementor-widget-heading\" data-id=\"2a95475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">First line of support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10c237a elementor-widget elementor-widget-text-editor\" data-id=\"10c237a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>served by a team of responsible, specialized and experienced consultants. We know that   <\/strong><strong>Support efficiency and response time are extremely important in running a business.  <\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6869c65 elementor-widget elementor-widget-heading\" data-id=\"6869c65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">As part of our support:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-050532b elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"050532b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" flaticon-play-button\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We use commonly used communication tools as well as dedicated solutions to optimize and increase the efficiency of the service.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" flaticon-play-button\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We handle on-call calls, and we also use prepared ticket systems in our possession, as well as those provided by customers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" flaticon-play-button\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We provide high-quality functional support services for application maintenance and troubleshooting of IT problems - hardware as well as application, based on SLAs agreed with customers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" flaticon-play-button\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">we also offer our services 24\/7<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f26eece\" data-id=\"1f26eece\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4b7415 elementor-widget elementor-widget-image\" data-id=\"d4b7415\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"540\" height=\"360\" src=\"https:\/\/6cube.pl\/wp-content\/uploads\/2023\/07\/6cube-callcenter-1-540x360.jpg\" class=\"attachment-large size-large wp-image-11671\" alt=\"\" srcset=\"https:\/\/6cube.pl\/wp-content\/uploads\/2023\/07\/6cube-callcenter-1-540x360.jpg 540w, https:\/\/6cube.pl\/wp-content\/uploads\/2023\/07\/6cube-callcenter-1-300x200.jpg 300w, https:\/\/6cube.pl\/wp-content\/uploads\/2023\/07\/6cube-callcenter-1-768x512.jpg 768w, https:\/\/6cube.pl\/wp-content\/uploads\/2023\/07\/6cube-callcenter-1.jpg 1200w\" sizes=\"(max-width: 540px) 100vw, 540px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56345266 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56345266\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7536c160\" data-id=\"7536c160\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c9491e8 elementor-widget elementor-widget-image\" data-id=\"7c9491e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"330\" src=\"https:\/\/6cube.pl\/wp-content\/uploads\/2023\/06\/6cube-helpdesk-699x360.jpg\" class=\"attachment-large size-large wp-image-11655\" alt=\"\" srcset=\"https:\/\/6cube.pl\/wp-content\/uploads\/2023\/06\/6cube-helpdesk-699x360.jpg 699w, https:\/\/6cube.pl\/wp-content\/uploads\/2023\/06\/6cube-helpdesk-300x155.jpg 300w, https:\/\/6cube.pl\/wp-content\/uploads\/2023\/06\/6cube-helpdesk-768x396.jpg 768w, https:\/\/6cube.pl\/wp-content\/uploads\/2023\/06\/6cube-helpdesk.jpg 1500w\" sizes=\"(max-width: 640px) 100vw, 640px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65ef99ff\" data-id=\"65ef99ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b01ff03 elementor-widget elementor-widget-heading\" data-id=\"b01ff03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Second and third lines of support  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2399a0 elementor-widget elementor-widget-text-editor\" data-id=\"f2399a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Utilizing the knowledge and extensive experience of our team of system analysts, business analysts and engineers allows us to efficiently resolve incidents on the 2nd and 3rd lines of support, ensures the continuity of operation of supported IT systems and takes care of the ongoing availability of the client&#8217;s business processes.  <\/strong><\/p>\n<p><strong>We offer high-quality services based on a developed set of operational procedures along with the use of dedicated IT and telecommunications tools.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3d8e80 elementor-widget elementor-widget-text-editor\" data-id=\"c3d8e80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When we start working with any new client, our specialists are trained to effectively resolve as many incidents as possible on their own, before passing them on to a higher level of support or to the client&#8217;s designated system contractor or IT department.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a133f8 elementor-widget elementor-widget-text-editor\" data-id=\"7a133f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to continuously improve the efficiency and effectiveness of our operations, we are continuously building our knowledge base using the requests we have registered and resolved in the past.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d187f18 elementor-widget elementor-widget-text-editor\" data-id=\"d187f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Constant monitoring of requests and efficient communication with the 1st support line translates into shorter time for receiving and handling requests, resulting in high customer satisfaction with the service provided.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-669d592 elementor-widget elementor-widget-text-editor\" data-id=\"669d592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We provide support services to customers who have our solutions and to customers who need professional support for solutions provided by third parties.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>customer support We offer our customers dedicated and customized [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-11816","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/pages\/11816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/comments?post=11816"}],"version-history":[{"count":1,"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/pages\/11816\/revisions"}],"predecessor-version":[{"id":11818,"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/pages\/11816\/revisions\/11818"}],"wp:attachment":[{"href":"https:\/\/6cube.pl\/en\/wp-json\/wp\/v2\/media?parent=11816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}